*FILLED AND APPLICATION DEADLINE IS CLOSED*

We would like to announce an exciting internal job opportunity within our organization. We are looking for a Customer Service Rep to join our New Berlin Veterinary Team.

If you believe you have/ the required skills and experience and are passionate about contributing to our team team’s success, we encourage you to apply. To submit your application, please follow the steps below:

  • Review the complete job description and qualifications listed below.
  • Prepare your updated resume and complete the Internal Application.
  • Email your application materials to Terra Steffen by 10/18/24.

We are excited to see our talented employees rise to new challenges and make valuable contributions to our continued growth and success. If you have any questions or require additional information, please reach out to me.

Customer Service Representative  

Job Description

  

Our Core Values:  

We are looking for people that fully align with our core values – how we act and behave towards our patients, clients and each other.  

  • Committed: We are motivated to achieve best possible outcomes.  
  • Optimistic: We exude positivity and unity. 
  • Supportive: We go out of our way to provide a friendly, caring experience. 

 

You will be responsible for: 

  • Assisting clients with scheduling their pet’s appointment. 
  • Greeting our clients, in-person on the phone, with friendly and courteous manner. 
  • Taking client phone calls and helping them with their pet’s healthcare. 
  • Cash handling and payment processing. 
  • Reconciling the drawer at the end of the day. 
  • Scanning prescriptions into the medical file. 
  • Printing travel sheets, these will follow the patient throughout the clinic. 
  • Scanning patient history into the medical file. 
  • Managing reminders to clients for their upcoming appointments. 
  • Scanning consent forms and surgical logs into the medical file. 
  • Mailing out meds to the client. 
  • Having a great attitude while working well with others. 
  • Remaining posed during difficult situations. 
  • Being friendly and positive at all times. 
  • Having knowledge of general office procedure. 
  • Willing to learn new processes. 
  • Adapting changes to your routine.  

 

Experience Needed: 

  • Strong computer skills including Microsoft Office. 
  • Strong work ethic and team player. 
  • High degree of professionalism. 
  • Strong interpersonal communication skills including verbal and written. 

 

The responsibilities and qualifications outlined in this job description are intended to provide an overview of the typical tasks and requirements for this position. They are not exhaustive and may be subject to change or expansion as needed to meet the evolving needs of the organization. We are committed to providing equal employment opportunities and encourage applications from candidates of all backgrounds and experiences, regardless of the specifics mentioned in this job description. We value diversity and are dedicated to building a team that represents a variety of perspectives and skills.